Home / Tag Archives: netflix

Tag Archives: netflix

Subscription video services’ recommendations aren’t working, study claims

Streaming video services invest heavily in technology to improve their ability to show users a set of personalized recommendations about what to what next. But according to a new research study released today by UserTesting, it seems that consumers aren’t watching much recommended content – in fact, only 29 percent of the study’s participants said they actually watched something the service recommended. On some services, those figures were extremely low – for example, only 6 percent of HBO NOW users said they watched recommended content. That’s probably because consumers found it difficult to locate HBO NOW’s recommendations in the first place. The service was given a low 16.8 “ customer experience”  score on this front, the study says. That’s a much lower score than all other services analyzed, including Netflix, Amazon Prime Video, Hulu and YouTube TV – all of which had scores in the 80’s. (See first chart, below). To be fair, HBO NOW doesn’t really do recommendations in the same way as the others. Its app offers a “Featured” selection of content for all users, and, if you scroll down further, there are a couple of editorial collections, like “Essential HBO” or “14 Hidden Gems You Missed the First Time.” A separate “Collections” section includes more of these suggestions, like “New Movies,” “Just Added,” “Last Chance” and others. The lack of personalized, easily located recommendations also impacted HBO NOW’s overall score in the UserTesting study, which rated the services across a variety of metrics including availability of content, friction-free viewing, ease of scrubbing and episode scanning, and other factors. HBO NOW was also was dinged by survey respondents for lagging, freezing and buffering issues, though they said they appreciated its clean design. Netflix’s overall score was 89.5, making it the highest-rated streaming service among those analyzed due to having the most relevant recommendations, overall high ease-of-use, and a speedy service

Read More »

Sources: US and China reach broad outline of a deal to settle ZTE controversy that would lift US sales ban in exchange for major management changes…

Wall Street Journal : Sources: US and China reach broad outline of a deal to settle ZTE controversy that would lift US sales ban in exchange for major management changes and fines   —  Deal would lift the ban on U.S. companies selling components and software to ZTE  —  The U.S. and China have agreed on the broad outline …

Read More »

Comcast launches xFi Pods, its Wi-Fi extender devices nationwide, following its investment in mesh router maker Plume last year; a six pack will cost…

Sarah Perez / TechCrunch : Comcast launches xFi Pods, its Wi-Fi extender devices nationwide, following its investment in mesh router maker Plume last year; a six pack will cost $199   —  Comcast today is officially launching its own Wi-Fi extender devices called xFi Pods that help to address problems with weak Wi-Fi signals …

Read More »

As companies flood EU residents’ inboxes ahead of GDPR rollout, experts say many of those consent emails are unnecessary and some may be even illegal…

Alex Hern / The Guardian : As companies flood EU residents' inboxes ahead of GDPR rollout, experts say many of those consent emails are unnecessary and some may be even illegal   —  Many firms have the required consent already; others don't have consent to send a request  —  The vast majority of emails flooding inboxes across Europe …

Read More »

After CNN report, nine members of Congress sent CEOs of Uber, Lyft, and others a letter asking about protocols for sexual assault reports, driver…

Sara Ashley O'Brien / CNNMoney : After CNN report, nine members of Congress sent CEOs of Uber, Lyft, and others a letter asking about protocols for sexual assault reports, driver training, more   —  A first Uber ride ends in sexual assault charge  —  Lawmakers are demanding answers from ridesharing companies about sexual violence on their platforms.

Read More »

Researcher Karan Saini finds a bug in Comcast’s website that leaks Xfinity users’ info, including home address where the router is located and Wi-Fi…

Zack Whittaker / ZDNet : Researcher Karan Saini finds a bug in Comcast's website that leaks Xfinity users' info, including home address where the router is located and Wi-Fi credentials   —  Exclusive: A bug in Comcast's website leaks sensitive customer information.  —  A bug in Comcast's website used …

Read More »

Adobe announces $1.68B deal to buy Magento Commerce alongside a $8B common stock buyback program through 2021 (Nico Grant/Bloomberg)

Nico Grant / Bloomberg : Adobe announces $1.68B deal to buy Magento Commerce alongside a $8B common stock buyback program through 2021   —  - Company also announces $8 billion share repurchase plan  — Acquisition will help it compete against Salesforce, Oracle  —  Adobe Systems Inc. agreed to buy e-commerce company Magento …

Read More »

Google Photos is adding a new star-shaped Favorites button for your own photos starting today, and a heart-shaped Like button coming next week for…

Sarah Perez / TechCrunch : Google Photos is adding a new star-shaped Favorites button for your own photos starting today, and a heart-shaped Like button coming next week for shared photos   —  Twitter swapped out its Favorite star icon for an appreciation-focused heart icon instead, but Google Photos is embracing both icons with an update rolling out now.

Read More »

Amazon debuts Marketplace Appstore, to provide 3rd-party tools for pricing, inventory, and advertising to professional sellers, rolling out in North…

Ben Fox Rubin / CNET : Amazon debuts Marketplace Appstore, to provide 3rd-party tools for pricing, inventory, and advertising to professional sellers, rolling out in North America   —  Amazon is creating another app store, but it's not for consumers.  —  Instead, the online retail giant will for the first time put …

Read More »