Home / Tech News & Announcements / Dixons Carphone discloses data breach affecting 5.9M payment cards, 105k of which were compromised

Dixons Carphone discloses data breach affecting 5.9M payment cards, 105k of which were compromised

European electronics and telecoms retailer Dixons Carphone has revealed a hack of its systems in which the intruder/s attempted to compromise 5.9 million payment cards. In a statement  put out today it says a review of its systems and data unearthed the data breach. It also confirms it has informed the UK’s data watchdog the ICO, financial conduct regulator the FCA, and the police. According to the company, the vast majority of the cards (5.8M) were protected by chip-and-PIN technology — and it says the data accessed in respect of these cards contains “neither pin codes, card verification values (CVV) nor any authentication data enabling cardholder identification or a purchase to be made”. However around 105,000 of the accessed cards were non-EU issued, and lacked chip-and-PIN, and it says those cards have been compromised. “As a precaution we immediately notified the relevant card companies via our payment provider about all these cards so that they could take the appropriate measures to protect customers. We have no evidence of any fraud on these cards as a result of this incident,” it writes. In addition to payment cards, the intruders also accessed 1.2M records containing non-financial personal data — such as name, address or email address. “We have no evidence that this information has left our systems or has resulted in any fraud at this stage. We are contacting those whose non-financial personal data was accessed to inform them, to apologise, and to give them advice on any protective steps they should take,” the company adds. In a statement about the breach, Dixons Carphone chief executive, Alex Baldock, said: “We are extremely disappointed and sorry for any upset this may cause. The protection of our data has to be at the heart of our business, and we’ve fallen short here. We’ve taken action to close off this unauthorised access and though we have currently no evidence of fraud as a result of these incidents, we are taking this extremely seriously. “We are determined to put this right and are taking steps to do so; we promptly launched an investigation, engaged leading cyber security experts, added extra security measures to our systems and will be communicating directly with those affected

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Dixons Carphone discloses data breach affecting 5.9M payment cards, 105k of which were compromised

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