Home / Tech News & Announcements / MindBody-owned FitMetrix exposed millions of user records — thanks to servers without passwords

MindBody-owned FitMetrix exposed millions of user records — thanks to servers without passwords

FitMetrix, a fitness technology and performance tracking company owned by gym booking giant Mindbody, has exposed millions of user records because it left several of its servers without a password. The company builds fitness tracking software for gyms and group classes — like CrossFit and SoulCycle — that displays heart rate and other fitness metric information for interactive workouts. FitMetrix was acquired by gym and wellness scheduling service Mindbody earlier this year for $15.3 million, according to a government filing . Last week, a security researcher found three FitMetrix unprotected servers leaking customer data. It isn’t known how long the servers had been exposed, but the servers were indexed by Shodan, a search engine for open ports and databases, in September. The servers included two of the same ElasticSearch instances and a storage server — all hosted on Amazon Web Service — yet none were protected by a password, allowing anyone who knew where to look to access the data on millions of users. Bob Diachenko, Hacken.io’s director of cyber risk research, found the databases containing 113.5 million records — though it’s not known how many users were directly affected. Each record contained a user’s name, gender, email address, phone numbers, profile photos, their primary workout location, emergency contacts and more. Many of the records were not fully complete. The storage server, hosted in an Amazon S3 bucket, stored user profile pictures, but remained open at the time of writing. For that reason, we’re not linking to it. Diachenko, who wrote up his findings , contacted the company via the email address a week ago but the company only secure the server after TechCrunch reached out. “We recently became aware that certain data associated with FitMetrix technology stored online may have been publicly exposed,” said Jason Loomis, Mindbody’s chief information security officer.

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MindBody-owned FitMetrix exposed millions of user records — thanks to servers without passwords

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