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China’s Didi Chuxing adds more safety features following passenger murder

Didi Chuxing, China’s largest ride-hailing firm, is rolling out new security systems one month after a female customer was raped and murdered by a driver, the second such fatality on its Hitch service this year. Today the company said it introduced a number of new safety features which include random biometric ID testing for drivers (in addition to a selfie-based log-in each day) and the introduction of an SOS button within Didi’s driver app which connects directly to police. Didi said that SOS feature is tied into “a streamlined critical response process” — which includes “a special police response team” set up to assist with issues on the Didi service — and there are fatigue and tiredness alerts for drivers. Earlier this month, Didi added a safety center featuring guidelines and help , and updated the SOS button within the passenger app so it goes directly to the police rather than customer support agents. The company also started trialing an on-route audio recording function for its Express and Premier services. Didi’s CEO and chairwoman earlier said that it plans to prioritize user safety over growth. The company faced strong criticism after it emerged that its own systems had been at fault in both murders. For the first fatality, the driver who committed the murder bypassed Didi’s driver authentication system (using an account belonging to his father) while a sexual harassment complaint lodged against the account before the incident was not followed up on. The second murder showed further problems. The driver had been flagged to Didi’s safety team just one day before the murder after a female passenger complained that he had requested her to ride in the front seat and then followed her for some time after she left his vehicle. Yet, the safety center representative who handled the complaint had not followed company policy of initiating an investigation within two hours. Didi fired two executives following the second murder — the general manager for Hitch and the company’s vice president of customer services — and it suspended the Hitch service  for the second time this year. China instituted new regulations around ride-sharing last month which included tasking provinces and autonomous regions with setting up passenger safety committees and ensuring that incidents are investigated promptly. Rival Meituan, which raised $4 billion from an IPO in Hong Kong  last week, entered the ride-hailing space earlier this year.

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Google to give Chrome users an opt-out to ‘forced login’ after privacy backlash

Google has responded  to blowback about a privacy hostile change it made this week, which removes user agency by automating Chrome browser sign-ins, by rowing back slightly — saying it will give users the ability to disable this linking of web-based sign-in with browser-based sign-in in a forthcoming update (Chrome 70), due mid next month. The update to Chrome 69 means users are automatically logged into the browser when they are signed into another Google service, giving them no option to keep these digital identities separate. Now Google is saying there will be an option to prevent it pinning your Chrome browsing to your Google account — but you’ll have to wait about a month to get it. And of course for the millions of web users who never touch default settings being automatically signed into Google’s browser when they are using another Google service like Gmail or YouTube will be the new normal. Matthew Green, a cryptography professor at Johns Hopkins, flagged the change in a critical blog post at the weekend — entitled Why I’m done with Chrome — arguing that the new “forced login” feature blurs the previously strong barrier between “never logged in” and “signed in”, and thus erodes user trust. Prior to the Chrome 69 update, users had to actively opt in to linking their web-based and browser-based IDs. But Google’s change flips that switch — making the default setting hostile to privacy by folding a Chrome user’s browsing activity into their Google identity. In its blog post Google claims that being signed in to Chrome does not mean Chrome sync gets turned on. So it’s basically saying that despite it auto-linking your Chrome browsing and (Google) web-based activity it’s not automatically copying your browsing data to its own servers, where it would then be able to derive all sorts of fresh linked intel about you for its ad-targeting purposes. “Users who want data like their browsing history, passwords, and bookmarks available on other devices must take additional action, such as  turning on  sync,” writes Chrome product manager Zach Koch. But in his blog post, Green is also highly critical of Google’s UI around Chrome sync — dubbing it a dark pattern , and pointing out that it’s now all too easy for a user to accidentally send Google a massive personal data dump — because, in a fell swoop, the company “has transformed the question of consenting to data upload from something  affirmative  that I actually had to put effort into — entering my Google credentials and signing into Chrome — into something I can now do with a single accidental click”. “The fact of the matter is that I’d never even heard of Chrome’s “sync” option — for the simple reason that up until September 2018, I had never logged into Chrome. Now I’m forced to learn these new terms, and hope that the Chrome team keeps promises to keep all of my data local as the barriers between “signed in” and “not signed in” are gradually eroded away,” Green also wrote. Hence his decision to dump Chrome. (Other browsers are certainly available, though Chrome accounts for by far the biggest chunk of global browser usage .) Responding to what Koch colorlessly terms “feedback” about the controversial changes, he says Google is going to “better communicate our changes”

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It looks like Coinbase is preparing to add a lot more cryptocurrencies

Coinbase aspires to be the New York Stock Exchange of crypto , and it is taking a small — but not insignificant – step to offering a lot more cryptocurrencies after it revamped the process of listing new digital assets. The exchange currently only supports just five cryptocurrencies — Ethereum, Bitcoin, Bitcoin Cash, Ethereum Classic and Litecoin — and the process of adding each one has been gradual. The company would announce plans, and then later announce when listing the asset. The idea being to reduce the potential to send the value of a token skyrocketing. (Since support from Coinbase potentially adds a lot more trading volume.) That clearly isn’t a sustainable process if Coinbase is to add “hundreds” of tokens, as CEO Brian Amstrong told an audience at TechCrunch Disrupt it eventually plans to . Regulatory concern is high on the scale when evaluating support for new cryptocurrencies, so now Coinbase is speeding up the process by limiting trading of some tokens to specific locations where necessary. “Today we’re announcing a new process that will allow us to rapidly list most digital assets that are compliant with local law, by satisfying listing requests in a jurisdiction-by-jurisdiction manner. In practice, this means some new assets listed on our platform may only be available to customers in select jurisdictions for a period of time,” the company said in a blog post . That’ll mean an end to the double announcement — ‘token X is coming soon’ and ‘token X is now supported’ — and instead a single reveal. That indicates that a large number of new assets may be incoming — for an idea of which ones, Coinbase recently said it is looking over a number of cryptocurrencies . Coinbase’s Brian Armstrong: ‘I’d love to run a public company’ Interestingly, the company also noted that it may introduce a listing fee — this is common with many other exchanges — in the future in order to cover costs around adding some projects. “Initially there will be no application fee. Depending on the volume of submissions, we reserve the right to impose an application fee in the future to defray the legal and operational costs associated with evaluating and listing new assets,” it explained. The company has opened a listing proposal link, here

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Tinder’s ‘Swipe the Vote’ campaign aims to educate young voters and get them to polls

Tinder has partnered with nonprofit Rock the Vote for a second time, in the hopes of driving young people to the polls through in-app messaging. The company claims a young adult user base where more than half are in the 18 to 24 demographic, and believes it’s well-positioned to mobilize younger voters during the 2018 U.S. midterm elections. It’s critical to get these voters to the polls, as only 46.1 percent of the 18 to 29-year olds turned out to vote during the 2016 election, according to the U.S. Census Bureau, the company notes. Tinder says it will begin to share “fun facts” with its users during election season right in the app — like the volumes of voter registrations and other anecdotes related to past and upcoming elections. These facts will have a particular focus on those that are of most interest to Tinder’s younger users. For example, some that will be shared include: “Did you know that only about 40% of eligible voters turn up for the midterm elections?,”  and “Even though millennials make up 25% of the population, they make up less than 5% of state legislatures,” plus, “The average American is twenty years younger than their congressional representative.” The facts will pop up in the app as often as two to three times a week in the U.S. as a “Swipe the Vote” native display card. These cards will also include a way to tap to navigate in-app to the  Rock the Vote website , where users can enter their ZIP code and details in order to register to vote. Additionally, the two organizations also produced a  Schoolhouse Rock! -inspired  video  encouraging young Americans to vote. (Though the Schoolhouse Rock reference may fly over the 18-year-olds’ heads.) Tinder isn’t the only large platform participating in National Voter Registration Day today (September 25). Others, including Facebook , Instagram , Twitter , Reddit , Snapchat , Lyft , HBO and  many more have also rolled out their own campaigns in an effort to mobilize and register voters

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What to expect from Facebook’s big Oculus Connect 5 keynote

The Oculus Connect 5 conference kicks off tomorrow in San Jose where FB and company will let their latest virtual reality efforts loose and attempt to prove to the world at last that VR is coming and there’s nothing we can do to stop it. Tomorrow is going to be a big day for hardware, though there might not be all that many surprises, as Oculus has already been pretty vocal about some of its future plans. We’ll see. Here’s some of the stuff that we’re expecting to go down tomorrow. Release date, price for Oculus “Santa Cruz” standalone The still unnamed standalone, 6DoF headset with tracked controllers is more than likely coming early next year; the big question is really going to be its price. While Oculus has been very aggressive with their $199 starting price for Oculus Go, it will be interesting to see where the pricing moves for whatever “Santa Cruz” ends up being called. The headset is still running a mobile chipset, though it will more than likely be a current-generation Snapdragon 845 as opposed to the much older 821, which is on the Oculus Go. The headset most notably will also sport positional tracking and hand controllers (which we’ll probably see an updated design for) at launch, features that will also surely add to the price. I’m expecting pricing to sit around $349-$399; anything less would probably cannibalize Oculus Go sales and anything more would be a tough sell to consumers that have already proven a little reluctant to buy into VR right now. A look at the next-gen Oculus Rift We got a peek at the Oculus “Half Dome” prototype at F8; my guess is we’ll see a lot more about it tomorrow and perhaps get some press demos of a feature prototype. Facebook teases major VR display upgrades with Oculus ‘Half Dome’ prototype The company’s Rift headset is more than a couple of years old at this point so it’s probably time to start thinking about the next generation of the PC-powered headset.

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Hear from investors at General Catalyst, FirstMark and Shasta at TC Sessions: AR/VR

The worlds of augmented reality and VR theoretically represent a boundless expanse for startups looking to create a new digital future. Realizing that future is the tough part, and doing so while Google, Facebook, Microsoft and Apple all look to plant their flags is even harder. While plenty of investors have taken a look at AR/VR companies in the years following Facebook’s acquisition of Oculus VR, for many, the prospect of buying in at a stage where the consumer interest is so uncertain has proven a bit too risky. At TechCrunch’s one-day Sessions AR/VR event on October 18 at UCLA , we’ll chat with investors from top venture capital firms about where they’re seeing potential in the market and how they are approaching investments in AR/VR in 2018. We’ll be joined by Niko Bonatsos from General Catalyst, Catherine Ulrich from FirstMark Capital and Jacob Mullins from Shasta Ventures on a panel discussing the ins and outs of AR/VR investing. Bonatsos was an early investor in Snap and has also backed AR cloud startup 6D.ai (which will also be joining us), Ulrich’s firm FirstMark has made investments in AR/VR startups like Sketchfab and Mullins runs Shasta Ventures’ Camera Fund focused on early-stage AR investments. The future of consumer AR/VR may be a bit murky for the time being, but these investors are looking to peer through the smoke and mirrors and find the startups that will stand resilient. Get an inside look into the AR/VR investment landscape when you purchase a ticket today . Early-bird sales were extended til this Friday, September 28. Don’t miss out! Student tickets are just $45 and can be purchased through this link .

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Federal appeals court rules Uber drivers must arbitrate claims

A federal appeals court has handed a defeat to Uber drivers who were suing the company in three separate lawsuits over claims that they were misclassified as independent contractors instead of full-time employees. The litigants must go through arbitration to pursue their claims against the company rather than have the claims heard in open court. The decision also means that the drivers in one of the suits can’t file a class-action against Uber. Had the case been able to go to trial, drivers could have pursued larger damage claims against the company. In a 3-0 decision, judges on the 9th U.S. Circuit Court of Appeals in San Francisco flipped the ruling of a lower court judge that would have allowed Uber drivers to sue in open court. As full-time employees, the drivers argued they would be entitled to reimbursement for gas and expenses around maintenance and general upkeep. According to Reuters , the drivers also claimed that Uber was not allowing them to keep all of their tips from passengers. While Uber drivers aren’t able to avoid forced arbitration for complaints against  their non-employer  the platform, Uber did do the right thing recently in ending forced arbitration in cases of sexual harassment or assault . Uber ends policy of forced arbitration for individual sexual assault claims Were the Uber drivers to proceed with their lawsuit and become full-time employees of the ride-hailing company, they’d be likely to face the same forced arbitration claims . Full-time Uber employees are also forced into arbitration to settle disputes rather than have their claims heard in open court. Susan Fowler’s lawyers just told the Supreme Court why tech cos should eliminate arbitration agreements At the heart of the dispute for Uber drivers is the demand for the safety net that comes with full-time employment and for companies a potentially significant hit to their bottom line.

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Qualcomm doubles down on claims that Apple stole chip secrets for Intel

If you happen to crack open that fancy little iPhone XS casing on your new phone, you’ll notice there’s a dwindling amount of Qualcomm chips in there and that they’re increasingly being replaced by Intel hardware. The swap is representative of the cooling state of affairs between the two as the companies’ legal teams battle over Apple’s refusal to pay royalties that Qualcomm claims it is owed. Today, Qualcomm doubled down on its claims that Apple was stealing chip secrets from Qualcomm tech and feeding it to Intel engineers. CNBC reports: Qualcomm has unveiled explosive charges against Apple for stealing “vast swaths” of its confidential information and trade secrets for the purpose of improving the performance of chip sets provided by Qualcomm competitor Intel, according to a filing with the Superior Court of California. The allegations are contained in a complaint that Qualcomm hopes the court will amend to its existing lawsuit against Apple for breaching the so called master software agreement that Apple signed when it became a customer of Qualcomm’s earlier this decade. The newly filed documents amend an earlier suit by the company, claiming that Intel engineers working with Apple have been using Qualcomm source code. Qualcomm sues Apple, alleging it shared chip code with Intel

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The Horological Machine 9 puts a rocket on your wrist

If you’ve been keeping up with watchmaker MB&F you’ll be familiar with their Horological Machine series, watches that are similar in construction but wildly different when it comes to design. This watch, the HM9, is called the Flow and hearkens back to roadsters, jets and 1950s space ships. gallery ids="1719823,1719822,1719821" The watch, limited to a run of 33 pieces, shows the time on a small forward-facing face in one of the cones. The other two cones contain dual balance wheels. The balance wheel is what causes the watch to tick and controls the energy released by the main spring. Interestingly, MB&F added two to this watch in an effort to ensure accuracy. “The twin balance wheels of the HM9 engine feed two sets of chronometric data to a central differential for an averaged reading,” they wrote. “The balances are individually impulsed and spatially separated to ensure that they beat at their own independent cadences of 2.5Hz (18,000bph) each. This is important to ensure a meaningful average, just as how a statistically robust mathematical average should be derived from discrete points of information.” There are two versions, called the Road and Air, and they cost a mere $182,000 (tax not included). Considering nearly every piece of this is made by hand — from the case to the curved crystal to the intricate movement — you’re essentially paying a team of craftsman a yearly wage just to build your watch. While it’s no Apple Watch, the MB&F HM9 is a unique and weird little timepiece. While it’s obviously not for everyone, with enough cash and a little luck you can easily join a fairly exclusive club of HM9 owners.

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Alexa skills can now offer one-time-use purchases, like in-game hints or points

Alexa skill developers will now be able to sell “consumables” within their voice apps, aka Alexa skills, Amazon announced this morning. The company says that, starting today, developers in the U.S. will be able to take advantage of this new feature to sell products to Alexa device owners, which can be purchased, used, then purchased again — for example, a pack of “hints” for a voice game, or extra points that allow a game to continue. The addition is really more of an expansion of existing in-app purchase capabilities for Alexa skills, which first debuted last November  before rolling out more broadly this May. Amazon also allows developers to make money in skills through paid subscriptions , and provides direct payouts to developers through its  Developer Rewards program . These incentives, along with Alexa’s head start in the in-home voice computing market, have allowed the platform to grow to over 50,000 skills . Unlike traditional in-app purchases, however, consumables are something regular skill users would continue to buy over and over, without having to commit to a subscription. A few top developers have already adopted the feature, Amazon says. These include:  Would You Rather for Family , which lets you purchase a seven-day pass to the Premium (paid) version in order to test it out; Volley’s Yes Sire , which lets you keep the medieval role-play game going with points when you would have otherwise had to stop playing; and  Hypno Therapist  from Innomore, which lets you buy a bundle of 10 hypnotherapy sessions from a catalog of 70+ therapies. When these are used up, you have to buy another bundle to continue reaching your other health-related goals. Amazon notes that Sony Pictures Television will also soon launch a Who Wants to Be a Millionaire skill, which will let you buy one-time-use lifelines when you get stuck on a question.

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You’ll now need a subscription to get the best of Microsoft Office

Microsoft released Office 2019  for Windows and macOS this week, the latest version of its regular, non-subscription productivity suite. It’s the kind of Office that, 10 years ago, you would’ve bought in a shrink-wrapped package at Office Depot. But it’s really not the version of Office that Microsoft would like you to buy — or that you probably want to have. That’s because at this point, Office 2019 is basically a limited version that doesn’t include the most interesting new features of its Office 365 subscription counterpart. “We are really working very hard to position Office 365 in all its flavors — ProPlus for the commercial users — as very different from these versions of Office that have a year number in them,” Microsoft’s corporate VP for Office and Windows Jared Spataro told me. “Office 2019, all the features that we released in it, had previously been released in Office 365. So our way of talking about the cloud versions of Office 365 is that they’re connected, that this breathes life into them.” Spataro also noted that Microsoft wants users to remember that the connected Office 365 apps will offer higher productivity because of their cloud connectivity and a higher degree of security. He also argues that these versions deliver a lower total cost of ownership. Back when Microsoft launched Office 2016, those releases were essentially snapshots (“carbon copies,” Spataro called them) of the regularly updated Office 365 versions, which get monthly updates and feature releases. For the first time now, the on-premises version of Office only provides a subset of the full functionality, with a lot of missing functionality, because virtually all of the most interesting new features — including all the machine learning smarts that are now rolling out to Office 365 — will be missing from Office 2019. “I think there will be some confusion,” Spataro acknowledged. “It’ll take us some time to train people that the year number doesn’t mean it’s the best version.” In a way, though, this makes sense, given that a lot of the new functionality that Microsoft is now building into Office 365 only works because it’s connected to the cloud

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Bleximo raises $1.5M for its quantum computing accelerators

Bleximo , a startup that aims to build “quantum accelerators” — basically quantum-based application-specific integrated circuits — today announced it has raised a $1.5 million seed round led by Eniac Ventures. Other investors in this round include Boost VC, Creative Ventures, KEC Ventures and Gyan Kapur. Instead of building a general-purpose quantum computer like IBM, Rigetti and others, Bleximo, which was  founded by Cyclotron Road fellow and quantum physicist Alexei Marchenkov , wants to focus on building quantum processors that focus on very specific applications. Before founding Bleximo, Marchenkov worked at Rigetti Computing, where we worked on developing that company’s technology for general-purpose quantum computers. “At Eniac, we believe general quantum computing is still far away, but Bleximo ’s approach of building vertical quantum computing architecture will bring this nascent technology to the mainstream in a more practical way — much like vertical AI is here today before general AI,” said Vic Singh, founding general partner at Eniac Ventures. “ We are excited to support founder Alexei Marchenkov, a recognized expert in quantum computing, and the Bleximo team to help build this reality.” Right now, Bleximo is mostly looking at speeding up simulations of new materials and molecules for drug development. Quantum computing lends itself to solving these kind of problems, though the company argues that its technology is just as applicable to solving problems in energy, finance, manufacturing and security. Not everybody seems to agree that general quantum computing is all that far away, though, so it remains to be seen if a real market for this kind of specialized quantum co-processors (Bleximo calls it a “qASIC”) will really develop, especially given that a quantum computer will also be some form of hybrid machine that combines classical and quantum computing. If it does, though, Bleximo seems well-positioned to capitalize on it, especially given that its technology will be a bit simpler (as far as one can say that about anything quantum computing) and won’t need the large amount of qubits with long coherence times that a general-purpose quantum computer would need.

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Tinder in India launches ‘My Move,’ a Bumble-like feature where women chat first

Tinder in India is now rolling out a new feature that allows women to make the first move. The setting, called “My Move,” is similar to the core feature in rival dating app Bumble, which is currently enmeshed in multiple lawsuits with Tinder parent Match Group. Match sued Bumble for patent violations following failed acquisition attempts that would have made Bumble another Match Group brand along with Tinder, Plenty of Fish, OKCupid, Match.com, and others. In February this year, Tinder confirmed it would later begin to test a new option that would allow women to choose when to start a conversation, but said this would not the default setting, as it is in Bumble. Instead, Tinder would allow women to decide whether or not they wanted this feature toggled on, it explained then. The company hadn’t yet rolled out the option at the time, but said it would come in a future update as a test, ahead of a public debut. According a report from Reuters  out this morning, which TechCrunch has also confirmed, Tinder has been quietly testing “My Move” in India for several months, and intends to roll out it out worldwide if all goes well. The company says it’s formally announcing the feature’s arrival in India today. It’s first available to users in India on iOS, Tinder tells us. To use the feature, women go into the app’s settings to enable it with a toggle switch. Once turned on, only they can start a conversation with their matches.

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LinkedIn steps into business intelligence with the launch of Talent Insights

LinkedIn may be best known as a place where people and organizations keep public pages of their professional profiles, using that as a starting point for networking, recruitment and more — a service that today that has racked up more than 575 million users, 20 million companies and 15 million active job listings. But now under the ownership of Microsoft , the company has increasingly started to build a number of other services; today sees the latest of these, the launch of a new feature called Talent Insights . Talent Insights is significant in part because it is LinkedIn’s first foray into business intelligence, that branch of enterprise analytics aimed at helping execs and other corporate end users make more informed business decisions. Talent Insights is also notable because it’s part of a trend, where LinkedIn has been launching a number of other services that take it beyond being a straight social network, and more of an IT productivity tool. They have included a way for users to look at and plan commutes to potential jobs (or other businesses); several integrations with Microsoft software including resume building in Word  and Outlook integrations ; and adding in more CRM tools to its Sales Navigator product . Interestingly, it has been nearly a year between LinkedIn first announcing Talent Insights  and actually launching it today. The company says part of the reason for the gap is because it has been tinkering with it to get the product right: it’s been testing it with a number of customers — there are now 100 using Talent Insights — with employees in departments like human resources, recruitment and marketing using it. The product that’s launching today is largely similar to what the company previewed a year ago : there are two parts to it, one focused on people at a company, called “Talent Pool,” and another focused on data about a company, “Company Report.” gallery ids="1719596,1719598,1719600,1719601"   The first of these will let businesses run searches across the LinkedIn database to discover talent with characteristics similar to those what a business might already be hiring, and figure out where they are at the moment (in terms of location and company affiliation), and where they are moving, what skills they might have in common, and how to better spot those who might be on the way up based on all of this. The second set of data tools (Company Report) provides a similar analytics profile but about your organisation and those that you would like to compare against it in areas like relative education levels and schools of the respective workforces; which skills employees have or don’t have; and so on. Dan Francis, a senior product manager running Talent Insights, said in an interview that for now the majority of the data that’s being used to power Talent Insights is primarily coming from LinkedIn itself, although there are other data sources also added into it, such as material from the Bureau of Labor Statistics. (And indeed, even some of LinkedIn’s other data troves, for example in its recruitment listings, or even in its news/content play, the material that populates both comes from third parties.) He also added that letting companies feed in their own data to use that in number crunching — either for their own reports or those of other companies — “is on our roadmap,” an indication that LinkedIn sees some mileage in this product. Adding in more data sources could also help the company appear more impartial and accurate: although LinkedIn is huge and the biggest repository of information of its kind when it comes to professional profiles, it’s not always accurate and in some cases can be completely out of date or intentionally misleading. (Related: LinkedIn has yet to launch any “verified”-style profiles for people, such as you get on Facebook or Twitter, to prove they are who they say they are, that they work where they claim to work, and that their backgrounds are what they claim them to be

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Salesforce, AWS expand partnership with secure data sharing between platforms

Salesforce and Amazon’s cloud arm, AWS , have had a pretty close relationship for some time, signing a $400 million deal for infrastructure cloud services in 2016, but today at Dreamforce, Salesforce’s massive customer conference taking place this week in San Francisco, they took it to another level. The two companies announced they were offering a new set of data integration services between the two cloud platforms for common customers. Matt Garman, vice president of Amazon Elastic Compute Cloud, says customers looking to transform digitally are still primarily concerned about security when moving data between cloud vendors, More specifically, they were asking for a way to move data more securely between the Salesforce and Amazon platforms. “Customers talked to us about sensitive data in Salesforce and using deep analytics and data processing on AWS and moving them back and forth in secure way,” he said. Today’s announcements let them do that. In practice, Salesforce customers can set up a direct connection using AWS Private Link to connect directly to private Salesforce APIs and move data from Salesforce to an Amazon service such as Redshift, the company’s data warehouse product, without ever exposing the data to the open internet. Further, Salesforce customers can set up Lambda functions so that when certain conditions are met in Salesforce, it triggers an action such as moving data (or vice versa). This is commonly known as serverless computing  and developers are increasingly using event triggers to drive business processes. Finally, the two companies are integrating more directly with Amazon Connect, the Amazon contact center software it launched in 2017 . This is where it gets more interesting because of course Salesforce offers its own contact center services with Salesforce Service Cloud. The two companies found a way to help common customers work together here to build what they are calling AI-driven self-service applications using Amazon Connect on the Salesforce mobile Lightning development platform

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